Frequently Asked Questions

"I had my pictures taken, but I forgot to bring my money."

You have choices...

Call us within 24 hours of the picture date and pay over the phone. Your order will be delivered to the school with all the orders taken that day. Questions? Please call us! 1.800.993.4929

Have your picture taken on retake day and pay the photographer on that day.

If 24 hours has gone by and retake day is not an option for you, please call our studio to place your order. An additional fee of $5.00 for shipping and handling will be added. Your order will be mailed directly to your home.

 

"I forgot It was picture day." or "I was sick on picture day."

Have your pictures taken on retake day and pay the photographer on that day.

 

"I don't like my smile in the pictures that were taken the first time you came to the school."

We have a 100 percent customer satisfaction retake policy

Bring your picture package back to the photographer on picture retake day. The photographer will look at the pictures and ask you what you don't like. Your pictures will be retaken with your best smile!

 

"My face has blemishes (or cuts, or bruises) on picture day. Help! What can I do?"

For perfect, blemish free skin, add the retouching option to your order.

 

"I love my pictures! How can I order more?"

1. Fill out the reorder form that is included with your pictures.

2. Mail the order form and your check to the address enclosed with your pictures. (Please add $5.00 for shipping and handling. Your order will be mailed directly to your home.)

3. Or, call the studio to place an order over the phone. (An additional fee of $5.00 for shipping and handling will be added. Your order will be mailed directly to your home.)

 Online reorder site Coming Soon!

 

"Are there retake days for Spring Pictures or Group Pictures?"

Retakes are only offered for fall individual pictures.

 

"I missed the first picture day in the fall and I missed the retake day. Can I still have my pictures taken?"

In December we will have a an "All School Picture Day". Please call the studio to reserve your time. At that time we will let you know the date and location.

 

Do you have questions not covered here?

Please call and we will be glad to help you! 1.800.993.4929