Frequently Asked Questions

For questions about your portrait order, please contact:

customerservice@oconnorphotographystudio.com

We generally respond within two business days.

Please contact O’Connor Photography Studio directly—do not call the school regarding portrait orders.

Reorders

I love my portraits! How can I order more?

You can reorder portraits through our website at www.oconnorphotographystudio.com.

Select the Late/Reorder tab, then choose Fall, Spring, or Sports from the drop-down menu.

• No code is required to reorder Fall or Spring school portraits.
• Reorders are shipped directly to the mailing address provided during online checkout.

Missing or Incomplete Orders

If your portrait package is missing items or is incomplete, please contact our studio within five business days of receiving your order.

Please contact us directly rather than contacting the school.

Retakes

Our “Love It or Retake It” Promise

If you are not satisfied with your student’s portrait, they may participate in retakes if their school has a retake day scheduled with O’Connor Photography Studio.

On retake day:

• Return the original portrait package to the photographer.
• Attach a note to the outside of the package explaining what you would like corrected or improved.

Please check your school’s calendar for its scheduled retake date.

Digital Downloads

Digital portrait orders include a copyright release and are delivered electronically to:

• The email address entered with your online order.
• The mobile phone number provided with your order, when applicable.

Digital downloads are generally sent immediately after an online order is completed. If you do not see the delivery message, please check your spam, junk, or promotions folders.

Didn’t receive your download?

Visit deliveries.plic.io/deliveries and enter your student’s ticket code.

The ticket code is located on the portrait package label. If you cannot locate it, please contact our customer service team for assistance.

100% Satisfaction Guarantee

Your satisfaction is important to us. If you are not satisfied with your portraits, return the complete package within five business days of receiving it to request a refund. After five business days, all sales are final.

To request a refund:

• Mail the complete portrait package directly to our office.
• Include a note with your name, contact information, and refund request.
• Do not return portrait packages to the school.