Frequently Asked Questions

For questions about your portrait order, please contact:

customerservice@oconnorphotographystudio.com

We generally respond within two business days.

Please contact O’Connor Photography Studio directly—please do not call the school regarding portrait orders.

"What should my student wear and what hair style will look the for the best portraits?"

Neatly groomed hair looks the best. Long hair looks wonderful if it is left down for the portraits. The clothes that photograph best are deeper tones and also brighter colors. Plain clothes, with no pattern, shows off the face to the best advantage.

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Reorders

"I love my portraits! How can I order more?"

You can reorder portraits through our website at www.oconnorphotographystudio.com.

Select the Late/Reorder tab, then choose Fall, Spring, or Sports from the drop-down menu.

• No code is required to reorder Fall or Spring school or Sport portraits 
• Reorders are shipped directly to the mailing address provided during online checkout.

"Oh, no! I forgot to order on picture day! Is it too late to order now?!"

No, it isn't too late to order for the first time. Life gets busy and we do forget things.

You can order portraits through our website and they will be shipped directly to your home or office.  www.oconnorphotographystudio.com.

Select the Late/Reorder tab, then choose Fall, Spring, or Sports from the drop-down menu.

No code is required to reorder Fall or Spring school portraits.

• Orders are shipped directly to the mailing address provided during online checkout.

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Missing or Incomplete Orders

If your portrait package is missing items or is incomplete, please contact our studio when you receive your order. 

Please contact us directly rather than contacting the school.

Retakes

Our “Love It or Retake It” Promise

Your satisfaction is important to us! If you are not satisfied with your student’s portraits, they may participate in retakes if their school has a retake day scheduled with O’Connor Photography Studio.

On retake day:

• Please have your student return the original portrait package to the photographer.
• It is helpful if you attach a note to the outside of the package explaining what you would like corrected or improved.

Please check your school’s calendar for its scheduled retake date.

Digital Downloads

Digital portrait orders include a copyright release and are delivered electronically to:

• The email address entered with your online order.
• The mobile phone number provided with your order, when applicable.

Digital downloads are sent a few days before the pictures are delivered to the schools. Please check your spam, junk, or promotions folders.

Didn’t receive your download?

Please email customerservice@oconnorphotographystudio.com

100% Satisfaction Guarantee

Your satisfaction is very important to us! If you are not satisfied with your portraits, you can have your student participate in Retake Day or you can return the complete package when you receive your order. 

To request a refund:

• Mail the complete portrait package directly to our office.
• Include a note with your name, contact information, and refund request.
• Please do not return portrait packages to the school.

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Retouching

What is retouching?

Retouching lightly smooths the skin and removes blemishes on cheeks, forehead, chin, nose and above the lips, resulting in a natural look.

What does retouching not do?

Retouching doesn't remove freckles, moles, scars, cuts, eye styes, birthmarks, stray hair, food or clothing stains.

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Thank you for being our customer! We appreciate your business!